Refund policy

OUR RETURN POLICY
How It Works
All Sales Are Final!

Exchange or instore credit Only

• Return Address:

Nicole & B Boutique
ATTN: Returns
14610 Landis Lakes Dr.

Louisville, KY 40245

The following items are all FINAL sale and cannot be returned 

Holiday Items

Accessories (including: Coolers, Hats, Jewelry, Koozies, Sunglasses, and Scarves)

Shoes

Coats

Swimsuits

Jeggings and Leggings

Sale Items (including: Super Deals, Flash Sales, Clearance, and Items with Discounts of 25% or more)

• All exchanged items must still have the ORIGINAL TAGS on them.

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• Merchandise may be returned for A DIFFERENT SIZE only within 7 days of delivery.

• When making a return, please include and any notes (written or via email) as to what size is needed.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our store is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

• Please allow 3-4 business days for our store to receive your return, and 5-7 business days for our return department to process your exchange.

• If approved for an exchange, the new item will be mailed to the original shipping address 5-7 business days after we receive the returned item.

• If you send back an item that does not qualify for an exchange or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.

 

Refunds

• Due to our limited quantities and high demand of our products, we are unable to offer Refunds on any items. Returned merchandise will be processed for SIZE EXCHANGE ONLY.

• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item.

 

Defects or Problems With Your Order?

• If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.